Mutti Chronicles » my employer

They’re just freakin’ greedy…..

Mon, 14 Jun 2004 02:00:13 +0000

So my employer gives us all one more freakin’ speech to add to the end of every order we take. Now we have to offer every “qualified customer” (translate that as their credit card doesn’t decline) an application for a Master Card. Like every person alive doesn’t already have enough credit cards already. This involves actually putting the customer on hold, calling the credit card company, telling them we have a customer for them, waiting for them to acknowledge, identifying ourselves, going back to the customer, telling them we are transferring them and then back to the other credit card agent, and then saying godbye to the customer and the credit card agent. Blah, blah, blah! We’re not getting any more talk time or money. I pleaded my case to the supervisor giving us the information. She agrees, but can’t do anything. This added speech is going to add a lot of time to the call. And once it gets busy again in the fall, we’re going to be on hold a lot for the credit card agent. So what does this mean? It means we’re all going to start to get warnings about taking too long on calls. My employer causes their own problems. But they never learn!

Very Interesting…to me anyway…

Tue, 25 May 2004 19:54:53 +0000

So Miss not-a-real-supervsior-you-can’t-go- to-the-bathroom-girl has left the building. Permanently! She quit as of last Thursday. I hadn’t seen her around lately, so I asked the person I usually sit by what happened to her. Apparently she doesn’t know what she wants to do with her life. So she quit. Sorry not a good enough answer, must have more details. I’ll have to ask a more reliable source, but I won’t see him for a couple days. Well this just seems very odd, she had only been at her spy job (that’s what I’d call it anyway and as I told one of my co-workers her only real job was trying to see if she could catch us doing something we weren’t supposed to be doing) for about 3 months and she seemed to be on such a power trip lately. Ok, now back to something more important like finding those plum shoes!

Yet Another Editorial…

Thu, 22 Jan 2004 02:27:47 +0000

You might as well get comfortable… This is a long one!
It’s been at least a month since I complained about that bathroom thing. So it’s time for yet another rant. If I don’t write this one down I think I will explode! Miss Team Lead Not A Real Supervisor was again doing her thing today. Why is it ok for her to smooze all over the place but I can’t go to the bathroom? She was at cigarette break when I got to work today. Then she went to the bathroom 1 hour before her break time. Then she went to her regular break time. And then an hour and 15 minutes later she goes to another cigarette break. Well I guess she’s just too special . Rant #2. Miss Team Lead Not a Real Supervisor’s pet employee had a screen saver on her computer all day of some hunky looking young guy. And she was also touring websites which are supposed to be verboten! I distinctly remember having to sign something saying that I would not change any settings on any computer, not even the resolution. So what’s going on here? It’s not even the customers that make me crazy lately, it’s the employees! And here’s my personal favorite for the month. Customer calls up to complain about not getting her personalized jersey in time for Christmas. We all know my employer can’t deliver on these promises they make. It happens every year! Anyway, back to my story…Agent #1 tells her the jersey will be to her within the week. It’s not. Agent #2 tells her it hasn’t been shipped yet but it’ll be shipped by the end of the month. Agent #3 tells her the other 2 agents were lying and he tells her it was shipped. Agent #4 tells her he is telling the truth and she will have the jersey within the week. He also tells her our company hires less than reputable employees and all the other agents to this point didn”t know what they were talking about. This is where I get her call! Needless to say it was a less than pleasant call.I think I will end it at this point. Even reading my own retelling of the story is wearing me out! But this is the kind of crap I have to deal with.

…the Stupidity Continues…

Thu, 18 Dec 2003 00:31:26 +0000

After the Monday bathroom thing I thought my employer was done being ridiculous. I was wrong. Today I get to my place of employment and I have no time card. I search and search…maybe it’s in the wrong spot…maybe it’s behind someone elses. Nope. Now I have to go search for a supervisor. A nice one that is! Aha I find one. She helps me look. We find nothing. I look at the time clock, I’m now 2 minutes late. After I had gotten there 15 minutes early! She says maybe it’s in the drawer. The drawer is where they put your card if you’ve been naughty. Ah yes, it is in the drawer. She runs off to find some analyst guy who keeps track of this stuff. She comes back with a print out. Duh, duh, dah! Read more…

It says I was a no-show yesterday between 3 and 4 pm. Yeah sure. I don’t even work ever between 3 and 4. I explain this to her. She asks if I have my schedule with me. Of course not. Like I carry my schedule everywhere? She calls work force. They check. Oh…someone made a mistake on a spreadsheet and put down the wrong operator number. So sorry! Yeah well by this time I am now 10 minutes late and my blood pressure is about twice its normal level. Just another day at my place of employment!

Tue, 16 Dec 2003 01:38:35 +0000

Ticked off! Ticked off! Ticked off! By my employer, I mean! And now we’re going to be covered in a layer of ice! Read More if you want…

I have to drink lots of water when I’m at my place of employment. Otherwise your mouth drys up to the point of not being able to talk. So today I had to go to the bathroom at a time when I was not scheduled for break time *gasp*. But unfortunately the bathroom closest to where I sit was closed. So I had to walk to another bathroom at the farthest part of the building. When I got back, I got a call from a team lead (not a real supervisor) to come to her desk. She informed me I had taken an unauthorized 6 minute break. I informed her that I had to go to the bathroom and asked her if she would rather have me pee in my chair. She didn’t have an answer to that one she just stared at me with her mouth hanging open, at which point I left her ( with her mouth still hanging open) and returned to my desk. I’m sure she now thinks I am a complete bitch! But I really can’t stand this particular person anyway.
I’ll have to see what kind of trouble I can get into tomorrow.

Wed, 05 Nov 2003 02:04:37 +0000

I got the most amusing e-mail at work today. It notified me that my employer is offering free prostate exams at corporate headquarters. Does anyone think I need a prostate exam? And like who would want to do that sort of thing at work anyway? Just more goofiness! Included in the same e-mail was an offer of free blood pressure screening. I guess so we can find out just how crazy the customers make us! This stuff is right up there with the free mamograms from last year. I’m pretty sure that one didn’t go over very well.

Just more stuff that makes me nuts…

Sat, 30 Aug 2003 03:24:45 +0000

I got 2 amusing e-mails at work today. E-mail #1 informed us that we will be issued ID badges to use to get into our building from now on. The badges must be displayed prominently on our person at all times while we are on company premises. They must be worried that some crazed employee will break in and go on some manic crime spree or something. Hell, most days I don’t have time to leave my desk and go to the bathroom let alone go on a crime spree. And some of those Eastbay workers are dangerous let me tell you.
Amusing (or not so) e-mail #2 informed us that all requests for time off between Nov 21st and Dec 24th will, and in bold print, be denied.

Period. No exceptions. Well, blankety blank blank blank! If they think I’m working on Dec 24th they are crazy. Been there! Done that! Ain’t fun! But the good part about working on Dec 24th is if you’re there til closing time, and it’s time to go home, ya get to hang up on them. Yes!

What else is new…

Sun, 10 Aug 2003 15:10:23 +0000

My employer is really beginning to tick me off! Work Force has denied my request for 2 days off this week due to “heavy call volume”. Well I ask you what is the point of having a days off sign up sheet if they aren’t going to honor it? It’s not like I just sign up for random days off. Oh okay so today I just didn’t feel like working. So off to work I go today. “Heavy call volume” is just another way of saying there will be way too many people there, no place to park, and then no place to sit. More stress than a normal person needs in their average day! I could continue to rant on for another page or so, but what end would it serve?
P.S. Digby is still a sweetie but he just put a claw mark down my back. Yow!!!

Nothin’ ever changes…except change itself?

Tue, 29 Jul 2003 04:20:48 +0000

Now that my little friend has almost gone, I’m feeling a little less hostile. But the whole women in public restrooms thing is still true. Ok now on to my employer. Today I had a little class in reversing everything I was taught about how to handle calls relating to my employer’s relationship to Amazon.com. Well this is typical for my employer. Lets preach and preach and preach about how to do something and then completely reverse ourselves. As we were told today, it is not our job to take customers away from Amazon.com, or sell them anything , simply to answer questions for them and help them navigate the Amazon.com website.. Well my question would be why can’t Amazon.com answer their own questions and help their own customers navigate their website? This will not make any sense to anyone at all, unless of course you work for my employer.

End of story. It’s just a typical day at my employer. Learn something one day. And then unlearn it and do the opposite the next day. But all the while make sure you watch your time management.

Job Alication #4,987 or something…

Fri, 25 Jul 2003 02:28:58 +0000

Yes, it’s time to apply for yet another new job. My employer is stringing me along with about 8 hours a week. How’s a person supposed to make any money that way. But yet along about November they’ll be begging me to work 10 hours a day. So into the mail goes another job application. But how will I ever be able to leave my present job after the wonderful BBQ we had the other day at lunch. Actually the hamburgers tasted like a mix of cardboard and sawdust and everything else was pretty bland. But at least we got a paid half hour to eat it, which means a half hour I didn’t have to talk to our half-witted customers.
Ah, but in happier news, Digby is a sweetie. And so cuddly. And he has the most beautiful sea green eyes. But more about him later.