Mutti Chronicles

So my employer gives us all one more freakin’ speech to add to the end of every order we take. Now we have to offer every “qualified customer” (translate that as their credit card doesn’t decline) an application for a Master Card. Like every person alive doesn’t already have enough credit cards already. This involves actually putting the customer on hold, calling the credit card company, telling them we have a customer for them, waiting for them to acknowledge, identifying ourselves, going back to the customer, telling them we are transferring them and then back to the other credit card agent, and then saying godbye to the customer and the credit card agent. Blah, blah, blah! We’re not getting any more talk time or money. I pleaded my case to the supervisor giving us the information. She agrees, but can’t do anything. This added speech is going to add a lot of time to the call. And once it gets busy again in the fall, we’re going to be on hold a lot for the credit card agent. So what does this mean? It means we’re all going to start to get warnings about taking too long on calls. My employer causes their own problems. But they never learn!

So Miss not-a-real-supervsior-you-can’t-go- to-the-bathroom-girl has left the building. Permanently! She quit as of last Thursday. I hadn’t seen her around lately, so I asked the person I usually sit by what happened to her. Apparently she doesn’t know what she wants to do with her life. So she quit. Sorry not a good enough answer, must have more details. I’ll have to ask a more reliable source, but I won’t see him for a couple days. Well this just seems very odd, she had only been at her spy job (that’s what I’d call it anyway and as I told one of my co-workers her only real job was trying to see if she could catch us doing something we weren’t supposed to be doing) for about 3 months and she seemed to be on such a power trip lately. Ok, now back to something more important like finding those plum shoes!

You might as well get comfortable… This is a long one!
It’s been at least a month since I complained about that bathroom thing. So it’s time for yet another rant. If I don’t write this one down I think I will explode! Miss Team Lead Not A Real Supervisor was again doing her thing today. Why is it ok for her to smooze all over the place but I can’t go to the bathroom? She was at cigarette break when I got to work today. Then she went to the bathroom 1 hour before her break time. Then she went to her regular break time. And then an hour and 15 minutes later she goes to another cigarette break. Well I guess she’s just too special . Rant #2. Miss Team Lead Not a Real Supervisor’s pet employee had a screen saver on her computer all day of some hunky looking young guy. And she was also touring websites which are supposed to be verboten! I distinctly remember having to sign something saying that I would not change any settings on any computer, not even the resolution. So what’s going on here? It’s not even the customers that make me crazy lately, it’s the employees! And here’s my personal favorite for the month. Customer calls up to complain about not getting her personalized jersey in time for Christmas. We all know my employer can’t deliver on these promises they make. It happens every year! Anyway, back to my story…Agent #1 tells her the jersey will be to her within the week. It’s not. Agent #2 tells her it hasn’t been shipped yet but it’ll be shipped by the end of the month. Agent #3 tells her the other 2 agents were lying and he tells her it was shipped. Agent #4 tells her he is telling the truth and she will have the jersey within the week. He also tells her our company hires less than reputable employees and all the other agents to this point didn”t know what they were talking about. This is where I get her call! Needless to say it was a less than pleasant call.I think I will end it at this point. Even reading my own retelling of the story is wearing me out! But this is the kind of crap I have to deal with.

After the Monday bathroom thing I thought my employer was done being ridiculous. I was wrong. Today I get to my place of employment and I have no time card. I search and search…maybe it’s in the wrong spot…maybe it’s behind someone elses. Nope. Now I have to go search for a supervisor. A nice one that is! Aha I find one. She helps me look. We find nothing. I look at the time clock, I’m now 2 minutes late. After I had gotten there 15 minutes early! She says maybe it’s in the drawer. The drawer is where they put your card if you’ve been naughty. Ah yes, it is in the drawer. She runs off to find some analyst guy who keeps track of this stuff. She comes back with a print out. Duh, duh, dah! Read more…

Ticked off! Ticked off! Ticked off! By my employer, I mean! And now we’re going to be covered in a layer of ice! Read More if you want…

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