Mutti Chronicles

This is the way my employer does business. Customer places order. Customer’s order goes through long overly drawn- out internal process of credit card authorization. Customer is notified the order might be shipped within the next 24-48 hours. The order goes to the warehouse where the crack shipping team may or may not send out the correct product. Maybe 7 or 8 days later the customer may or may not end up with the correct product. Meanwhile, my customer service line is ringing off the hook with customer complaints about length of processing time, length of shipping times, and not getting the right product.
Ok. This is Them. Them being a certain company I placed an order with for a certain someone for Christmas. I place the order online at 4:00 pm on Wednesday. Less than an hour later I get an e-mail saying my order has been shipped. Along with a tracking number. Voila! Friday morning I receive said order. I ask you…which company would you rather do business with?
And you ask yourself why does she continue to work there?…. I think it’s just because I feel sorry for them. Either that or I’m just a complete masocist

“Sleep…it helps us stay awake.” – Peter Jennings ABC Nightly News
Think about it…but not for too long.

Well, today must be the 1st day of Grinch season. That’s the season when people call you and tell you what a terrible person you are for not having the thing their child wants for Christmas. Today a guy wanted a jersey that his child absolutely had to have for Christmas. When I told him we didn’t and never had carried that particular jersey he started in with the “you just ruined my child”s Christmas” speech. So I apologized, cuz that’s what a nice customer service person does even though I personally have no control over inventory. But I really wanted to tell him where to stuff his jersey when he finally did find one. And then he asked where he could get one. So I said I really had no idea, which I didn’t, but that MANY other companies sold similar products. He then went back to the ruined child’s Christmas speech and suggested I sucked at customer service cuz I didn’t have the answer. . Like I have a way to quickly scan several thousand companies and find the one thing he needs. Oh, did I mention the kid is 3? But daddy says he will be soooooo… disappointed. The kid would probably be happier playing with the box and some ribbon. But you’ve probably heard this story before. As a matter of fact probably about a year ago. It’ll only get worse! Don’t worry, I’ll keep you posted.